Privacy Policy

• Legal names: HICKMET PREMIUM LLP and Hikmet Travel LLP.
• Business identification number (BIN): [insert BIN for HICKMET PREMIUM LLP] / [insert BIN for Hikmet Travel LLP].
• Registered office: [insert legal address for HICKMET PREMIUM LLP] / [insert legal address for Hikmet Travel LLP].
• Email for correspondence: ceo@hickmet.kz.
• Phone: +7 708 000 2211.

We may process the following categories of personal data:

• Identification data: full name, date of birth, gender.
• Contact data: phone number, email, city of residence.
• Documents required to organize the tour: passport, visa and certificate data.
• Payment data (processed in tokenized form by our payment provider).
• Technical data: IP address, device and browser type, cookies, referrer, in-site activity.

• Conclusion and execution of the service contract (booking, flights, accommodation, visa support).
• Communication: confirmation, support requests, tour information.
• Compliance with the legislation of the Republic of Kazakhstan.
• Service improvement, analytics and marketing communications (only with your consent).
• Site security and fraud prevention.

We process personal data on the following grounds:

• Consent of the data subject.
• Performance of a contract to which the user is a party.
• Compliance with the law of the Republic of Kazakhstan, in particular the Law on Personal Data and its Protection.
• The Company's legitimate interest in operating and securing the website.

We may share personal data with:

• Service partners (hotels, carriers, insurers, visa centers) — only to the extent necessary to deliver the service.
• Government authorities — when required by law.
• IT and analytics providers (Google, Yandex) — under appropriate confidentiality agreements.
• Payment systems — to process transactions.

• Data is processed for the duration of the contract and your consent.
• After the relationship ends, data is retained for the periods required by Kazakhstan law.
• Technical and analytics data is deleted or anonymized once it is no longer relevant.

Under Kazakhstan law you have the right to:

• Receive information about the fact, purposes and means of data processing.
• Request correction, modification, restriction or deletion of your data.
• Withdraw your consent (except where processing is necessary for a contract or by law).
• Lodge a complaint with the competent personal data protection authority.

The Company applies organizational and technical safeguards including:

• Encryption in transit (HTTPS).
• Restricted internal access to personal data.
• Regular backups and integrity checks.
• Staff training on data handling.

The site uses cookies and similar technologies. Details are available in our Cookie Policy.

For any questions related to personal data processing, withdrawal of consent or exercise of your rights, contact us at ceo@hickmet.kz or +7 708 000 2211.